At Japan Dubai Shop, customer satisfaction is important to us.

Products can be returned within 3 days of receiving the order.
To be eligible for a return, the product must be unused, unopened, and in original packaging.
If you receive a damaged, defective, or wrong product, please contact us immediately with proof (image/video).
Used or opened cosmetic products are not eligible for return due to hygiene reasons.
Refunds or replacements will be processed after product verification.
Delivery charges are non-refundable, except in case of our mistake.

For return requests, please contact our support team with your order details.

At Japan Dubai Shop, customer satisfaction is very important to us. Customers can request a return within 3 days of receiving their order, provided the product is unused, unopened, and in its original packaging. If you receive a damaged, defective, or incorrect item, please contact us immediately with proper proof such as images or videos. Due to hygiene reasons, used or opened cosmetic products are not eligible for return or refund. Once we receive and verify the returned product, we will process a replacement or refund accordingly. Please note that delivery charges are non-refundable unless the return is due to our error. For any return or refund requests, kindly contact our support team with your order details.